- A young couple going to Mexico for vacations. You must think 'wow, lucky them!' Uh uh! Not too fast. The moment the girl got on the plane, she started to suffer from anxiety, but she decided to endure 4 hours of flight in that piece-of-giant-flying-metal. Once, they got to their destination, she fled to a medical clinic and wanted to get back immediately. Obviously, my job is to assist those travelers, so I had to do my best to get her back as soon as possible. But, my question was...how is she going to get back? Again, by plane? Will she be able to tough it up? *exhales* Poor the boyfriend who had to come back with her and missed a wonderful chance on a great vacation.
- When someone calls their insurance to file a claim, you must think of a reimbursement of at least 3-4 digits worth. I, here tell you that you are terribly wrong. There was a woman who called from Kunming, because she had to consult a doctor for her hair loss problem due to the change of atmosphere/climate. Therefore, I opened a file with her and did a follow-up to see if she's doing better. At the end, I asked how much the consultation cost, so I could put the information in. *mocking laugh* Her answer to me was..."Not much. According to the currency, it might come to 2$CAD." Seriously? Who would go through a stack of forms to claim 2$CAD? This is more than ridiculous.
- A man speaking with a heavy accent called to report how sick his child is. As a good and responsible employee, I followed the procedures and respected all protocols by asking him important questions in order to be able to help him adequately. The man was highly impatient and yelled at me, saying that I have no right to ask those questions and investigate on him. WOW! Did you enter the country illegally? Jeeez! At some point, he also said how I don't understand their situation, because his son is dying and I'm comfortably sitting (which is not true at all) in an office with AC. Hmmm!!! If I remember correctly, he said at the beginning of the conversation that his son's being sick for a week already. Can you blame me if you didn't care sooner? Oh! Even better. That man, was telling me what to do...gave me orders. He commanded me to look for a specialist up on the internet and give him the address. Yes! A specialist, because he refused to take his son to a hospital and have those "unexperienced interns see him."
- *laughing my lungs out* This one is a special one. I thought it was a blonde joke, but it is 100% true. A pregnant woman asked in a trembling panic voice..."if I'm pregnant and had sex with my boyfriend, will my foetus-baby-girl get pregnant too?"
- The girl's last stop is in Burlington and is suppose to come back to Montreal by bus. With a little bad luck and a lot of stupidity...her luggage was delayed and instead of seeking for a solution, she decided to get back anyway. To be able to help her, I asked for a description of the article, but instead of answering the question coherently, she chose to make fun of me. She told me she had a bottle of alcohol in there, then turned to her friend and laughed with the idea of us buying her a new bottle. How immature?!? If you had the intelligence to understand the question, I asked for a description, not what is in the bag. Pfff!!! For my revenge (which is what we truly need anyway), I told her that we'd need a written report by a competent authority (a policeman, in her case) to prove the truth of the situation. Sorry my dear smart-ass, guess you'll have to get back to Burlington or no reimbursement.
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